Purchasing and returns rules, compensations
Purchase at retail
Buyers ordering goods at retail can immediately proceed to the formation of an order by adding goods to the shopping cart. To place an order, it is not necessary to register in advance on the site - the first registration is done automatically, it will be enough only to fill in the corresponding fields in the basket. You can see shipping cost and terms of payment, available for the amount for which the order done, in the cart.
Acquisition of small wholesale
Organizations and private entrepreneurs which wish to purchase products for an amount exceeding 2500 UAH (without VAT) should:
- Make an order by codes KrPT-price-list in the format: code-quantity and to send it to the same above e-mail address.
- To pay the invoice received in return answer. We work only by prepayment, regardless of the size of the contracting authority.
- Send a copy of the power of attorney to receive the goods, specify the number of the "Nova Poshta" forwarder' branch (for Ukraine), provide other information necessary for the discharge of shipping documents.
Acquisition of large wholesale
Wholesalers discounts are offered depending on the purchased volumes. The dealer network is created with the aim of removing the load from the manufacturer's warehouse, reducing the number of direct customers, but in the same time - to increase sales of the enterprise's products. Therefore, the dealer purchases products by box-packings on conditions of FCA, creates own stock of the goods and sells them in smaller lots to shops, service stations or small wholesale buyers. To receive a substantial discount, a wholesale buyer is offered to purchase products for an amount that significantly exceeds the standard needs of autopart's shops or car service stations. The document "Wholesale discounts" where the wholesaler can independently choose the size of the discount and the size of the first batch is sent together with the small-wholesale price-list. Dealers form the order for the goods by filling in a special xls-file ("dealer-application") with current prices and available positions.
Product Returns and Cash Compensation
All questions relating to the return or replacement of the goods are governed by the Law of Ukraine "On Protection of Consumer Rights". The buyer has the right to return the purchased goods of good quality no later than 14 days after receiving it, provided that it has not been used and has retained its presentation, consumer properties, labels. The goods must be returned in the same way as it was received by the buyer from the seller. The refund of the money paid for the goods is made not later than 7 days from the date of return of the goods. The goods of inadequate quality at the buyer's choice: must be either replaced by the seller with a similar product of good quality, or paid for it must be returned in the shortest time.